We get this question asked quite a lot and therefore it is viable to be put on our FAQ page.
No, we are Flywise, an independent online DIY travel agent.
The airline you are referring to is SKYWISE. You can read more about Skywise on News24.
Booking flights, accommodation and car hire is quite easy on Flywise.co.za. By visiting the home page you are able to search for a flight. After you click the “Find Flights” button, you will be taken to a page with the flight results. From here you can make a booking.
For more information read our blog post about “How to book a flight online“.
In South Africa we normally find 3 different types of bank cards e.g. Credit Card, Debit Card and Savings Account Card. A credit card is connected to your credit account while a debit card is normally connected to a cheque account. A savings account card is connected to a savings bank account.
Although most online services states “pay using a credit card” you can also use your Debit Card. Please make sure that the amount that you will need to pay is available in the bank account that is connected to the debit card you are using when making a payment.
Yes, you are able to make an EFT. Please choose “internet transfer” on the payment page. Please note that low cost carriers do not allow us to offer the internet transfer option.
Flight bookings can only be confirmed when your credit/debit card has successfully been processed or your EFT reflects in our bank account. As soon as this happens, you will receive an e-ticket from Travelstart.
Your booking confirmation email will have the following information:
- Travelstart booking reference number
- Airline booking reference number
- Flight details
- Payment details
When making use of non-low cost carriers, your e-ticket will also include, in addition to the above, the following:
- eTicket number
- Link where you can log in to view your flight’s real-time information
Please note that with low cost carriers, you will ALSO receive an email from the respective airline with the reference number. Low cost carriers don’t issue tickets.
Many people are under the assumption that direct flights and non-stop flights are the same and different terms used for the same type of flights. In fact, there is a difference between the two. Direct flights have stops along the way, called “technical stops”. This means that passengers on a direct flight will stop at a midpoint airport and have to stay seated to allow other passengers to disembark and new passengers to board. Passengers on direct flights needs to change planes at a midpoint airport as they might need to board another airline or in a different terminal to reach their destinations. Direct flights are shown with a little ‘i’ next to the flight number. This shows that your flight has a technical stop.
Non-stop flights, is what the name says. It is flights that flies from one airport to another without any stops.
Each airport has standards when it comes to the minimum connecting time, or the shortest permissible time needed to make a connecting flight. These standards were determined by the airport authorities in accordance with the various airlines respectively. Our flight search results are in accordance with each airport’s standards.
In situations where passenger’s flights get delayed by an airline, it is the airline’s responsible to rebook the next available flight. This can only be done when the flights are booked in one flight ticket. There might be cases where no flights are available, the airline might offer accommodation as well as transportation to a hotel.
Passengers with two separate flight tickets that connects two flights, are not eligible for the airline advantages mentioned in the above paragraph, especially if you miss your connection.
Yes you can book a flight with a stopover. It is not possible to book such a flight on our website, but you can contact us.
Yes you can. Our website only offers point-to-point flight bookings, but you can contact us, to assist you in your booking.
Unfortunately it is impossible to book an “around the world” ticket on our website. Please contact us to assist you.
Please contact the airline directly to book a flight ticket as we are not allowed to make such bookings.
You can choose additional services and products such as:
- Travel Insurance
- Aviation Accident Benefit
- Liquidation Protection
These services is available when booking online and paying for your flight ticket straight away.
There are airlines that might request to see the credit card that was used to pay for the flight when checking in. This is to fight possible fraud.
If the flight was payed for by a third person, you will need to provide a copy of the credit card as well as a copy for the card holder’s ID.
Flywise’s site has a security certificate allowing you to book a flight with your credit card securely without having to worry about someone that might “read” your credit card details. This can easily be seen in your browser’s address bar. Our website’s address starts with “https://” which is a secure website protocol.
If you are still nervous about about booking online, you are more than welcome to contact us to assist you.
Why do I have to provide certain information such as date of birth, passport information, etc. when booking a flight to/from/via the USA or with certain airlines?
Certain airlines such as Egyptair, Emirates, Etihad Airways, Turkish Airlines and Qatar Airways and certain countries, such as the USA, requires these information for security reasons before you ticket can be issued (if you depart less than 96 hours before your travel time). In the event that you flight is booked well before the 96 hours, your ticket can be issued with the passenger’s full details and date of birth but you will still need to provide the necessary information at least 96 before your departure time. Not adhering to this will enable the airline not to allow you to board on the day of your first flight.
After you have made a booking on Flywise, you will receive an urgent email from Travelstart to remind you to provide the necessary information, which you will need to reply to immediately otherwise you ticket cannot be guaranteed as your ticket can not be issued without these information.
When you depart to/from/via the USA or any destination on the airlines listed above, your original ticket price can only be guaranteed if you send Travelstart the information before midnight (Tanzanian time) on the same day the booking was made. If you do not send the information, you flight ticket can not be issued and therefore your flight price can also not be guaranteed.
Each passenger needs to send the following information:
- Passport number
- Country where the passport was issued
- Date of passport expiry
- Redress number (if applicable)
A redress number will only be necessary if you are travelling to the United States and your name is similar or the same as a terrorist on the current USA terrorist watch list. Time consuming secondary security screenings can be expected. You can prevent his whole ordeal by providing your Redress Number at the time of booking your flight to the United States. This unique number will help the TSA (Transportation Security Administration) eliminate watch list misidentification. If a redress number is applicable to you, you can apply for your redress number at http://www.tsa.gov/travelers/customer/redress/index.shtm. You can leave this option blank if you haven’t heard about a redress number before.
If you are travelling on any of the above-mentioned airlines to/from/via the USA, you can only provide the information once.
For more details, visit the following sites: